We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Apr 21, 2024 - 13:05 UTC
Update
We want to inform you that we have identified that the BBVA's issues also impact the completion of payouts for their customers. We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Posted Apr 21, 2024 - 10:41 UTC
Identified
We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional. We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Apr 21, 2024 - 08:22 UTC
Monitoring
We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Apr 21, 2024 - 08:04 UTC
Identified
We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional. We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Apr 21, 2024 - 07:26 UTC
Investigating
We are currently investigating this issue.
Posted Apr 21, 2024 - 07:03 UTC
This incident affected: Payouts (Mexico) and Payment methods (Mexico - BBVA Bancomer, Mexico - Spei).